Common questions


Yes, we deliver our gear worldwide except Germany, Czech Republic, Netherlands and Japan.

You can buy our gear in these countries via our retailers, you can find them by this link.

Worldwide shipping takes up to 7 weeks. Normally faster, but parcel can be delayed at customs. Unfortunately we can't influence about that.

LITEWAY company is registered in Ukraine and parcels are shipped from Ukraine. Our price does not include any taxes and duties in your country, as Ukraine is not the EU. Unfortunately, we do not know the laws and customs duties in your country.

We send all parcels as a gift.

But it doesn't guarantee that the custom of your country doesn't apply any fees/taxes.

If your gear in stock - handling time is 3-5 business days. If not - up to 12 weeks.

Standart shipping costs for any order is 20 EUR. It includes automatically after your order.

We send all packages by national ukrainian career Ukrposhta. The average delivery time is from 2 till 7 weeks.

We accept returns during 14 days. The gear must be returned unused and in the same condition as when received with tags attached. All additional expenses is on the buyer's side.

We are a small company. Our prices do not include VAT. In Ukraine small enterprises does not refunded with VAT.

We are constantly improving the equipment; therefore the photos, color, shade, equipment, accessories, dimensions, weight, characteristics and description may differ or not correspond to those stated on this page. Feel free to contact us for more information.

We take care about our customers. If you have a complaint or an idea for improving our services, please do not hesitate to reach us out by e-mail.

Please, contact us via e-mail to get an additional payment options.

The payment system converts the amount from euro into hryvnia at the internal exchange rate. The amount occurs in Ukrainian Hryvnia. The client's bank makes another conversion from hryvnia into euro in this regard. As at the first set out, the requested amount is in euro. And as a result, the differences in exchange rates may be a difference in the real amount and that debiting amount. Unfortunately, we cannot influence at it.